My biggest failure has happened at part-time job of fitness club. I instructed the exercise method to the members who right after joined the club. However, the member whom I took care of for the first time has withdrawn in only one month. I was keenly aware that I was satisfied with just teaching methods. From this frustration, I tried to emphasize on communication with the members. Specifically, I made a rule to talk to 10 people in a day. Then I got to feel the change of the customer's daily life. As a result, I have grown into a trainer with high customer satisfaction that can flexibly provide plans according to the change. What I learned from this experience is that day-to-day communication is important to respond to customers' demand.
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